Privacy Policy

Welcome to www.thereclaimery.com (“the website”).

This Privacy Policy is relevant to and applies when you visit the website and browse the website without purchasing any products, when you register with the website and when you purchase products from the website. By using this website, you agree to and accept this Privacy Policy. If you do not agree with it, please do not use this website.

Your personal data is collected and processed by trading as “ The Reclaimery” as well as by their service providers located within and outside of the European Union (collectively “us”, “we”, “our”). has its registered offices in 131D Queensway, London and may be contacted at info@julietherrera.com for any issues relating to this privacy policy.

Your personal Data will be processed to provide the services you have subscribed to or, reserved for registered users, to facilitate your navigation of and shopping from the website and to keep you informed of The Reclaimery news and offers.

..... trading as The Reclaimery is the controller of any Personal Data collected and processed for the purpose of rendering the e-commerce services and the sale of products (herein the
“Commercial Purposes”) through the Site. Limited trading as The Reclaimery is the sole data controller of the Personal Data processed for marketing purposes, notably to send to Users,  in the form of newsletters, information and updates on its products, offers, exclusive sales, promotional campaigns and on events and similar initiatives organized by The Reclaimery (herein the “Marketing Purposes”).

Due to information being taken, we recommend that anyone under the age of 18 using this site, inform a parent or guardian if ordering online.

We reserve the right to modify this Privacy Policy Terms and Conditions at any time and therefore recommend that you check and read this page regularly.

OUR POLICY

Everyone has the right to protection of his/her Personal Data. We respect Users’ right to be informed regarding the collection of and other operations involving their Personal Data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed the Site in such a way that the use of your Personal Data will be kept to a minimum and will not exceed the purposes for which your Personal Data was collected and/or processed; we do not process your Personal Data when we can provide you with services through the use of anonymous or traffic data (such as marketing research made for improving our services, browsing data processed to provide you with customized contents or offers adapted to your preferred language, your location, etc) or by other means which allow us to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address). Although we have made every effort to be as accurate as possible, sizes, and measurements may vary.

This Privacy Policy provides you with all the information needed to understand how we collect data which may identify the Site’s Users. For further information on our Privacy Policy, please contact us at hi@thereclaimery.com or our respective registered offices as indicated above.

WHO COLLECTS AND PROCESSES YOUR PERSONAL DATA, HOW AND FOR WHICH PURPOSES?

.........trading as The Reclaimery are the controllers of your Personal Data as they determine the Commercial Purposes and means of processing Personal Data. For the Commercial Purposes only, The Reclaimery have appointed certain entities that will also process Personal Data relating to the Site’s Users (herein the “Processors”).

The service providers and processors have been chosen because of their experience in processing Personal Data and they provide sufficient guarantees regarding compliance with data protection laws (including the technical security measures governing the processing to be carried out). In processing the Personal Data for Commercial Purposes, the Processors shall act only under the instructions from The Reclaimery We regularly check that our Processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on Personal Data processing.

For the Commercial Purposes, we collect your Personal Data (such as personal details, e-mail address, address, Credit Card numbers, bank code, tax code and telephone number, etc.) on your order form only for the purpose of selling the products ordered by you. Your Personal Data is mostly processed by electronic means and, in some circumstances, by paper-based means, such as when the processing of your Personal Data is required for preventing fraud on the Site. Your Personal Data shall be stored in a way which allows us to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable laws. Please report any modification of your Personal Data to hi@thereclaimery.com or through your personal account on the Site in order to ensure that your Personal Data is always accurate and up-to-date, relevant and complete. Your Personal Data shall not be disclosed to third parties other than us for purposes which are not permitted by law or without your consent.

Aside from the Processors appointed for Personal Data processing, your Personal Data will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by Users (for example, for purchase transactions) or for purposes of third parties. For more information on the matter, see section 4 (To Whom Your Personal Data Will Be Disclosed). Please contact our Customer Care or send us an e-mail at info@julietherrera.com if you would like to receive a full list of our data Processors involved in processing your Personal Data.

For the Marketing Purposes, we may process your Personal Data as well as browsing data (“Traffic data”) resulting from the use of the Site and of our services by any User, in order to provide Users with customized contents and offers on our services or to deliver any newsletter they subscribed to, subject to their discretionary right to withdraw their subscription to such newsletter or to oppose or object to the receiving of any advertising or marketing content which we think is of interest to a specific User. For Marketing Purposes, Personal Data and Traffic data is mostly processed by electronic means and shall be stored for us in any case, in accordance with applicable laws and available to our Processors.

Moreover, your Personal Data may be disclosed to the police or to judicial authorities, according to applicable laws and upon a formal request by such entities, for example in the event we need to prevent fraud on the Site (anti-fraud services).

Data processors will also have access to your Personal Data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required as Personal Data Processing would be necessary for the performance of Commercial Purposes.

The reasons for collecting Personal Data will be expressly listed in the information of privacy statement that we will present from time to time on the page asking the User to provide his or her Personal Data, be it for Commercial Purposes or for Marketing Purposes. We may have access to third parties’ Personal Data which was directly disclosed by its Users, for example when a User bought a product to be sent to a friend, when the User paying for the product is different from the recipient of the product, or when a User wishes to recommend to a friend a service of the Site or the sale of a particular product. In all of the above cases, please make sure you receive the consent of such individuals before disclosing their Personal Data to us and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their prior explicit consent for it and for any improper and unlawful use of that information. In any event, we shall fulfill any obligation to inform third parties required by law and, when necessary, shall request their explicit consent upon registering in their archives the Personal Data of the User indicated.

WHAT HAPPENS IF YOU DO NOT DISCLOSE YOUR PERSONAL DATA TO US?

Granting your Personal Data to us (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Site, supplying other services provided on the web site upon your request, or when your Personal Data is needed to fulfill obligations required by law or when your Personal Data is needed to fulfill obligations required by law or regulations. The refusal to provide us with some of your Personal Data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Site or fulfilling obligations required by law and other regulations. Therefore, failing to provide Personal Data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Site or not providing the Site’s services.

Disclosure of further Personal Data to us other than that required for fulfilling legal or contractual obligations and to properly browse our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Site and of its services or on the purchase of products on the Site. We will inform you at every step whether disclosing your Personal Data to us is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for the purchase of products on the Site.

TO WHOM YOUR PERSONAL DATA WILL BE DISCLOSED?

Personal Data will be disclosed to third party companies that provide, on behalf of ....... trading as The Reclaimery specific services as data Processors or to other recipients of Personal Data collected by us that process your Personal Data only for the Commercial Purposes (for example, Data Cash.) and, in any case, according to applicable laws and regulations.

Notwithstanding the foregoing, Personal Data will not be disclosed to any other third parties or disseminated or transferred without informing our Users of such disclosure/dissemination/transfer, and, in any case, in accordance with the applicable laws.

SECURITY MEASURES

We have adopted security measures to protect Personal Data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. For the best possible protection of your Personal Data outside the limits of our control and management of the same, it is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

COMPULSORY PROCESSING

We wish to inform you that we may process your Personal Data also without your consent in certain circumstances provided by laws.

YOUR RIGHT TO ACCESS PERSONAL DATA AND FURTHER RIGHTS

You are entitled to obtain, at any time, confirmation from us as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing. Moreover, you are entitled to receive from us information on the source of your Personal Data; the purposes and way of processing your Personal Data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your Personal Data may be disclosed or who may access your Personal Data, for example, as a data controller or a party so appointed. You can easily find part of the above information in our Privacy Policy. For further information, send an e-mail to hi@thereclaimery.com

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page.

You are entitled to obtain at any time from us:

1. the updating, adjustment or, when you have an interest in such, the integration of your personal data;
   b. the deletion, the transformation into an anonymous form or blocking of your personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
   c. the confirmation that the operations under letters a) and b) have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection.

You are entitled to object, in whole or in part:
a. for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
b. to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.

You may freely exercise your rights at any time, provided that you do so in compliance with applicable laws, by sending your request to us at the following e-mail address: ........or by writing to us at our respective address mentioned in introduction to this Privacy Policy. We will reply to you as necessary.

OPT-IN/OPT-OUT

Each time your consent is required, Juliet Herrera will inform you in advance and will give you the option to either provide or refuse your consent for the use of your Personal Data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.

We wish to inform you that we may process your Personal Data also without your consent in certain circumstances, such as when such processing is necessary for performing a legal obligation to which we are subject or when such processing is necessary for performing obligations undertaken in contracts with the users.

To the extent of applicable laws and subject to your rights, your Personal Data may be processed by us for sending you advertising or offers for Marketing Purposes about products and services unless you object to it at any time, either when your Personal Data has been collected or at any time, notably when receiving any offer from Us.

In any case, we wish to inform you that we guarantee that Users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.

LINKS TO OTHER WEB SITES

We do not control or monitor such web sites or their web content. We shall not be held liable for the web content of such sites and for the rules adopted by them in terms of your privacy and the processing of your Personal Data while you are visiting those web sites. Please, pay attention when you connect to these web sites through the links provided on our web site and read their terms and conditions of use and their privacy policy carefully. Our Privacy Policy does not apply to third party web sites and we are by no means liable for the privacy policy adopted by those web sites. The Site provides links to other web sites exclusively to help its Users in their searches and net-surfing activities and to allow links to other web sites on the Internet. When we provide links to other web sites, we do not recommend the use of these web sites and do not provide any guarantees regarding their web content or the
services and products supplied and sold by these web sites to Internet Users.

GOVERNING LAW

Our website is a United Kingdom website and so our Privacy Policy complies with and is governed by the UK Data Protection Act 1998 for the other Processing of Personal Data.

COOKIES

1. What Are Cookies?
Cookies are small text files which are downloaded to your computer or mobile device by your browser when you visit a website. These files are then sent back to the website every time you return so that your user personal settings can be recognised. Cookies help to improve your website browsing experience, as well as to provide information to the owners of the website, usually for customisation, statistics or advertising purposes.

2. Which Type of Cookies Are Used On This Site?

. Technical/Browsing Cookies – These enable our website to function correctly and to allow you to view it correctly on your screen. They recognise your country and so will direct you to the relevant country website. They will also permit you to create an account, login and manage your orders whilst browsing the website
. Functional Cookies – These cookies enable the website to recognise you (if you allow them to by clicking the request “remember me”, whenever you access the website so that you do not have to continually type in your login details. They will enable to carry on shopping with the same items in your cart if you have not removed them from your previous browsing session. This type of cookie is not essential to the website function but it does improve the browsing experience.
. Analytical Cookies – These cookies are used to carry out statistical analysis of how users use our website through computers and mobile devices. The results are processed in an anonymous way and for statistical purposes only

3. Disabling Cookies
If you wish to prevent automatic acceptance of cookies or to delete cookies please refer to the following links depending on your browser:
For Internet Explorer 
For Safari 
For Chrome 
For Firefox 
For Opera


In order to disable analytical cookies, you can download the Google Analytics Opt Out Browser App on here